Policies at JVault.co.uk
Unleash your Diva
Returns & REfunds
Return and Refund Policy ========================
Last updated: March 16, 2021
Thank you for shopping at jvault.co.uk. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions ========== Interpretation -------------- The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions ----------- For the purposes of this Return and Refund Policy: * Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to jvault.co.uk. * Goods refer to the items offered for sale on the Service. * Orders mean a request by You to purchase Goods from Us. * Service refers to the Website. * Website refers to jvault.co.uk, accessible from <> * You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights ========== You are entitled to cancel Your Order within 14 days without giving any reason for doing so. The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: * By email: * By visiting this page on our website: < We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. Conditions for Returns ====================== In order for the Goods to be eligible for a return, please make sure that: * The Goods were purchased in the last 14 days * The Goods are in the original packaging * The Goods were not used or damaged * You have the receipt or proof of purchase The following Goods cannot be returned: * The supply of Goods made to Your specifications or clearly personalized. * The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. * The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. * The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law. Returning Goods =============== You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: 75 Elsden road Wellingborough Northamptonshire England NN8 1QE We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Exchanges ========= If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged. Gifts ===== If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver. Contact Us ---------- If you have any questions about our Returns and Refunds Policy, please contact us: * By email: * By visiting this page on our website: <
1.1 We are committed to safeguarding the privacy of [our website visitors and service users].
1.2 This policy applies where we are acting as a data controller with respect to the personal data of [our website visitors and service users]; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can [specify whether you would like to receive direct marketing communications and limit the publication of your information]. You can access the privacy controls via [URL].
1.5 In this policy, "we", "us" and "our" refer to JVault.
3. How we use your personal data
3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
3.2 We may process Jvault data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is JVault analytics tracking system. This usage data may be processed for the purposes of analysing the use of JVault website and services. The legal basis for this processing is for our legitimate interests, namely JVault monitoring and improving our website and services.
3.3 We may process JVault LTD account data source of the account data is JVault. The account data may be processed [for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is for our legitimate interests, namely [the proper administration of our website and business.
3.4 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering JVault.co.uk website and services. The legal basis for this processing is for our legitimate interests, namely [the proper administration of our website and business.
3.5 We may process information contained in any enquiry you submit to JVault.co.uk regarding goods and/or services] ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is for our legitimate interests, namely the proper administration of our website and business.
3.6 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through JVault.co.uk website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The source of the transaction data is JVault Wix Payments, Square and PayPal. The transaction data may be processed for the purpose of supplying JVault LTD purchased goods and/or services and keeping proper records of those transactions. The legal basis for this processing is [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract; providing that, if you are not the person contracting with us, the legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.7 We may process [information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters] ("notification data"). The notification data may be processed [for the purposes of sending you the relevant notifications and/or newsletters]. The legal basis for this processing is for our legitimate interests, namely communications with our website visitors and service users]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract
3.8 We may process subscriptions/memberships. This data may include [name, email and addresses. The source of this data is Jvault.co.uk. This data may be processed for communication. The legal basis for this processing is for our legitimate interests, namely communication.
3.11 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject.
3.12 Please do not supply any other person's personal data to us, unless we prompt you to do so.
4. Providing your personal data to others
4.1 Your personal data held in our website database and will be stored on the servers of our hosting services providers .
4.3 We may disclose [names and addresses] to JVault manufacturers insofar as reasonably necessary for trade and distribution of JJvault LTD goods.
4.4 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5. International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
5.2 The hosting facilities for our website are situated in UK and USA. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from https://ec.europa.eu/info/index_enand https://ec.europa.eu/info/index_en https://ec.europa.eu/info/privacy-policy/europa-analytics_en
5.3 You acknowledge that personal data that you submit for publication through Jvault.co.uk website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain your personal data as follows:
(a) usage data will be retained for a minimum period of 6 years following the date of collection, and for a maximum period of 7 years following that date];
(b) account data will be retained for a minimum period of 6 years following the date of closure of the relevant account, and for a maximum period of 7 years following that date];];
(d) [enquiry data will be retained for a minimum period of 6 years following the date of the enquiry, and for a maximum period of 7 years following that date];
(e) [transaction data will be retained for a minimum period of 6 years following the date of the transaction, and for a maximum period of 7 years following that date];
6.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7. Your rights
7.1 In this Section 7, we have listed the rights that you have under data protection law.
7.2 Your principal rights under data protection law are:
(a) the right to access - you can ask for copies of your personal data;
(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure - you can ask us to erase your personal data;
(d) the right to restrict processing - you can ask use to restrict the processing of your personal data;
(e) the right to object to processing - you can object to the processing of your personal data;
(f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
(g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
7.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
7.4 You may exercise any of your rights in relation to your personal data [by written notice to us, using the contact details set out below].
8. About cookies
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
10. Cookies used by our service providers
11. Managing cookies
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
11.3 If you block cookies, you will not be able to use all the features on our website.
13. Our details
13.1 This website is owned and operated by Jvault LTD
13.2 We are registered in [England and Wales] under registration number 13307480, and our registered office is at [address].
13.3 Our principal place of business is 75 Elsden Road Wellingborough Northamptonshire .
13.4 You can contact us:
(a) using our website contact form;
(c) the contact number published on our website; or
(d) the email address published on our website.
14. Data protection officer
14.1 Our data protection officer's contact details are:
Name:Michael Evans Email: